Privacy Policy

Last updated: March 2026

Introduction

InformexBI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform at www.informexbi.com.

Information We Collect

When you register for InformexBI, we collect your name, email address, company name, job title, and survey responses about your business needs. We also collect technical data such as IP address, browser information, and usage analytics.

How We Use Your Information

We use your information to:

  • Provide and maintain access to InformexBI.
  • Process payments and manage subscriptions.
  • Communicate product updates and service notifications.
  • Improve our platform based on user feedback and usage patterns.
  • Provide customer support.

Payment Processing

Payment processing is handled by our payment partner, Paddle, which acts as the Merchant of Record. InformexBI does not store your credit card details. For information about how Paddle handles your data, please refer to Paddle's Privacy Policy.

Data Security

Your data is encrypted in transit (TLS) and at rest. Each workspace is isolated with tenant-level security. We do not sell your personal information to third parties.

Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days to allow re-subscription. After that period, data may be permanently deleted. You can request immediate deletion at any time.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Export your data in a portable format.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at info@informexbi.com.

Cookies

InformexBI uses essential cookies to maintain your session and preferences. We also use analytics cookies (Google Analytics) to understand how users interact with our platform. You can disable non-essential cookies in your browser settings.

Related Policies

Please also review our Terms and Conditions and Refund Policy for complete information about using InformexBI.

Changes to This Policy

InformexBI reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated date.

Contact

For privacy-related inquiries, contact InformexBI at info@informexbi.com.